Privacy Policy
Privacy Policy – Version 2.0
Below you will find the privacy policy applicable to our online store.
Note: This privacy policy is not legally binding for the user and cannot be used as a basis for any direct legal rights. If you have any doubts about the content of this Privacy Policy or wish to secure your legal rights, we recommend consulting a qualified legal professional.
We understand that you place your trust in us. It is our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to improve your experience.
This privacy policy applies to the services of Ferelli London. Please note that Ferelli London is not responsible for the privacy practices of other websites or external sources. By using this website, you agree to this privacy policy.
Ferelli London respects the privacy of all users of its website and ensures that any personal data you provide is treated as confidential.
Use of Our Services
When you register or place an order, we ask you to provide personal information. This information is used to deliver our services (including order processing, payment handling, shipping, and customer support).
We store your data on secure servers operated by Ferelli London or trusted third-party service providers. We do not combine this data with other personal information in a manner inconsistent with this policy.
Communication
When you contact us via email or other means, we may retain those communications. In some cases, we may request additional information related to your order to help us respond more efficiently.
These details are stored on secure servers belonging to Ferelli London or trusted third parties and are not combined with other personal data in a way that violates this policy.
Cookies
We collect analytical data to better understand our customers’ needs and improve our services.
Our website uses cookies (small text files stored on your device) to help analyse how users interact with the site. Information generated by cookies may be transmitted to secure servers operated by Ferelli London or by third parties acting on our behalf.
We use this information to compile reports on website activity and to provide other services related to website functionality and internet usage.
Purpose of Data Processing
We will not collect or use your data for purposes other than those described in this Privacy Policy unless we have obtained your prior consent or are legally required to do so.
Third Parties
We do not share your data with third parties except with service providers essential to operating our online store (such as payment processors, shipping partners, and review platforms).
These parties are permitted to use the data only to perform the services they provide to us and for no other purpose. In certain cases, data may be used internally. Our employees are bound by strict confidentiality obligations.
Changes
This policy applies to the current version of our website. Any changes or updates to the website may require revisions to this Privacy Policy. We encourage users to review this policy regularly.
Access to and Control of Your Data
Every user has the right to access, modify, or request deletion of the personal data we hold about them.
Newsletter Preferences
Each newsletter contains a link that allows you to update your preferences or unsubscribe at any time.
Updating or Removing Your Information
If you wish to update your personal information or have it removed from our records, please contact us using the details provided at the end of this document.
Disabling Cookies
Most browsers accept cookies by default. You can change your browser settings to refuse all cookies or notify you when a cookie is being sent. Please note that some website features may not function properly if cookies are disabled.
Questions and Feedback
We regularly review our compliance with this Privacy Policy. If you have any questions, please contact us.
SMS Privacy Policy
By entering your phone number at checkout and initiating a purchase, placing an order, or subscribing via a keyword, you consent to receiving text messages from us related to your order (including abandoned cart reminders) and occasional marketing messages (up to 10 messages per month).
You can unsubscribe at any time using the link provided in our messages.
To deliver SMS messages and automation, we may store phone numbers and recipient details in our system. We use this information to display campaign analytics (delivery status, message performance, and in some cases, whether a message resulted in a sale).
If we use link shorteners or third-party services, their own privacy policies will apply.
To deliver SMS messages, we share the necessary information with our SMS service provider only after a campaign is launched. If you no longer wish to receive messages, you can reply “STOP” or contact us via the email address below.
Contact
Ferelli London
Email: info@ferelli-london.com
For privacy-related enquiries, please contact us using the subject line:
“Data Protection – Ferelli London